Frequently Asked Questions
Everything you need to know about your Laura James home experience.
What are your standard delivery times?
For in-stock items, we typically deliver within 3-5 working days. Larger furniture pieces may require a specialized two-man delivery service, which can take between 7-14 days depending on your location.
Do you offer a warranty on your furniture?
Yes, all Laura James furniture comes with a standard 12-month warranty covering manufacturing defects. Some specific collections may offer extended warranties as noted on the product page.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that unless the item is faulty, return shipping costs are the responsibility of the customer.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking link and a unique reference number to monitor your delivery's progress.
Does the furniture come pre-assembled?
To ensure safe transit and competitive pricing, most of our items are delivered flat-packed with comprehensive assembly instructions and all necessary hardware included.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Clearpay to help you spread the cost of your purchase.