Returns & Exchanges

At Laura James, we want you to love your home as much as we do, which is why we offer a 30-day return window for items in their original condition and packaging. If your new furniture isn't the perfect fit, our streamlined process ensures a quick and easy return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and state the reason for the request.

• 2.
  Prepare the Item

  Carefully disassemble the furniture and pack it into its original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Schedule a Collection

  Choose a convenient date for our specialized two-man courier team to collect the larger furniture items directly from your doorstep.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected the returned goods, we will process your refund to the original payment method within 5 to 10 business days.